Contact Information

For all inquiries, send emails to:

genuinecoolingsystems@gmail.com


Terms and Conditions

Delays in Delivery

Genuine Cooling Systems will not be held liable for failure to ship or deliver on or by any particular date. Please check the product page for updates and announcements regarding delays in orders and/or estimated ship dates.

Cancellations and Returns

Orders in any stage of processing may be subject to a 20% cancellation fee. Orders shipped will require approval from Genuine Cooling Systems to be returned. A minimum restocking charge of 30% will be incurred and return shipping non-refundable. Returned goods must be unused and unopen and returned within 14 days of the date of delivery.

Price and Design Changes

All prices are subject to change without notice and prices in effect at time of shipment will prevail. Genuine Cooling Systems reserves the right to improve product design, construction and quality without notice.

Warranty

The manufacturer’s warranty shall be the exclusive remedy for any part defect or failure. All parts subject to a warranty claim must contain a defect in workmanship or material. The warranty does not extend to normal wear and tear of parts; parts damaged due to environmental conditions including rain, snow, hail, salt, or natural disasters; products damaged due to accident or collision; or parts damaged during installation. Parts damaged as a result of abuse, misuse, improper installation, alteration, or modification will not be covered by the warranty.

Under no circumstances shall Genuine Cooling Systems be liable to any holder, purchaser, or owner of a Genuine Cooling Systems product and/or products sold by Genuine Cooling Systems for damages of any kind, whether incidental or consequential, including, but not limited to, damage to or loss of property,  damages as a result of installation, loss of profits, loss of revenue, loss of opportunity, loss of use, losses related to downtime of any kind, the cost of replacement transportation, the cost of replacement parts, the cost of substitution parts, or claims of any kind from the original purchaser unrelated to Genuine Cooling Systems and affiliated warrantable oil cooler products, whether based on contract and/or tort (including strict liability, negligence or otherwise).